Job Description

Burns Industrial Equipment - A family-owned business where you are treated like family!

Service Technician
Troubleshoots mechanical and electrical equipment and performs repairs and schedules maintenance work based on customer needs and requirements.

Reports to: Service Manager

Primary Responsibilities:

• Promotes an atmosphere of good will and accountability between the company and the customer. Acts in professional manner and provides a superior level of customer service and satisfaction.
• Expertly analyzes and diagnoses customer equipment problems and breakdowns. Recommends the correct service repair actions to resolve equipment performance problems.
• Makes appropriate equipment repairs and modifications to solve operating and performance problems dictated by the analysis of the customer's equipment.
• Efficiently performs scheduled equipment maintenance per customer contract.
• Accurately and neatly documents each service call, providing the necessary paperwork.
• Observes all safety procedures, makes certain that hazardous waste is properly disposed.
• Cooperatively performs additional duties when assigned by Service Management
• Other duties as assigned by management

Skills Required:

• Effectively communicate with customers, co-workers and management.
• Troubleshooting, uploading and downloading of VMS software.
• Has a strong mechanical, electrical and technical aptitude.
• Has the ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic equipment.
• Keep pace with industry innovations in order to make sound recommendations to customers.
• Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.
• Has the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds.
• Must have physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc.

Education and Work Experience:

• Secondary school graduate with 1 to 3 years of mechanical experience. May include equivalent college of vocational school education

Offering Excellent Wages and Benefits:

•          Health, Vision, and Dental Insurance with an HRA
• ·       401(k) With Company Match & Roth IRA Option
• ·       Short- and Long-Term Disability Insurance
• ·       Life and Accidental Death Insurance
• ·       AFLAC Supplemental Insurance
• ·       Flexible Spending Account
• ·       Voluntary Life Insurance
• ·       Ten Paid Holidays
• ·       Vacation Days
• ·       Sick Days

Our Service Technicians also receive:

•  ·        Uniforms
• ·       Computers
• ·       Cell Phone
• ·       Tool Allowance
• ·       Work Boot Allowance
• ·       Safety Glass Allowance
• ·       Extensive product training
• ·       Exceptional technical support
• ·       Service Van/Fuel Card (Field Technicians)
• ·       Commitment to health and safety is our #1 priority