Job Description

Job purpose

Responsible for assisting all customers, technicians, and other parts personnel in securing needed parts and supplies.

Duties and responsibilities

• Assisting customers determine necessary parts needed
• Looking up and processing customer orders
• Locating and obtaining parts to fill manufacturers’ backorders for customer tickets
• Reviewing customer or shop return parts with parts manager
• Reviewing customer or shop return parts with parts manager
• Assisting in processing all shipping and receiving
• Entering all stock order
• Maintaining a log for all core returns
• Maintain a clean, organized, professional and safe work environment
• Perform other tasks as required by the Branch Operations Manager

Qualifications

Education/Experience

• High school diploma or equivalent,
• Related experience and/or training

Knowledge

• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Knowledge of the area.

Skills

• Good negotiation skills
• Good verbal and writing communication skills
• Good computer skills
• Good phone skills
• Good customer service skills
• Good research skills
• Time management

Abilities

·         Demonstrate customer service orientation

·         Ability to organize and manage multiple priorities

·         Listen and understanding information and ideas presented

·         Concentrate on a task over a period of time without being distracted

·         Work well with others

·         Ability to accomplish duties with accuracy and timeliness

·         Ability to understand various computer system resources for research requirements

·         Ability to obtain and maintain forklift certification

Other characteristics such as personal characteristics

• Commitment to company vision and mission
• Detailed oriented

Travel

This position does not travel at this time.

Working Environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments.When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.This role routinely uses standard office equipment such as Desktop computer, smartphones, photocopiers, filing cabinets, and scanners

Physical requirements

While performing this duty, the employee will required to frequently sit, walk, talk, and listen.The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including products we rent, computer and other office equipment.The employee must often stand and walk, and lift and/or move up to 50 pounds.Appropriate material handling equipment should be used to lift or move items that are heavy or bulky.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.