PRIMARY FUNCTION:

This position is responsible for generating a maximum volume of sales and customer satisfaction through product knowledge and prompt courteous service.  This position serves as a source of information for customers and internal personnel regarding Used Parts both Caterpillar and Non-Caterpillar.

ESSENTIAL DUTIES:

Interpersonal

• Receives orders by telephone, mail and in person from walk-in customers
• Initiates calls to customers to solicit orders and generate interest in the Used Parts business
• Works member inventory listings and search systems networks to fill customer orders and sell Used Parts inventory. 
• Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail.
• Actively seeks additional sales opportunities by selling unique, obsolete, and surplus inventory.
• Understands and promotes the Parts Exchange System.  Promotes additional counter sales and service sales aggressively
• Ensures any customer “call-back” requests are completed to the customer’s satisfaction

Administrative

• Processes customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner.
• Prepares sales orders, specifying the terms of sale and delivery.  Complies with established company credit policies, including Cash on Delivery. Assists the Credit Department in the resolution of errors or problems with customer accounts.
• Handles customer credits accurately and in accordance with Used Parts policy, making sure that all pertinent information is included.
• Records lost sales opportunities.
• Performs a variety of administrative duties required to maintain accurate records and provide prompt processing of invoices for outside purchases, including verification and annotation of invoices in Web-extender.
• Maintains a clean and orderly workspace.

UNIQUE DEPARTMENT DUTIES

• Makes full use of the variety of information available, including Netcom, Fasttrack, Cat InfoCast, Caterpillar SIS, Microfiche files, NPR and other reference media.  Makes certain that all electronic, microfiche and paper references materials are kept up to date.
• Follows back-orders closely to ensure prompt delivery upon receipt.  Notifies customer upon receipt of back-ordered items.  Works directly with supplier's order analyst to expedite back-ordered parts. 
• Assists Sales Department in supplying parts and attachments for new, rental, and used machines.
• Reports machinery sales leads and competitive machine activities in our territory to the Sales Department

MINIMUM REQUIRMENTS:

Education:

High school graduate with two years related work experience, including six months of sales and /or mechanical experience.

Work Experience:

see above

Physical:

Must be able to sit for extended periods of time. Must be able to clearly communicate via telephone, E-mail and face-to-face.

Other:

Must be “keyboard” literate to adequately utilize the mainframe system and PC systems.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval.