Job Description

Job purpose

To serve our customer and salespersons with technical support and to give the best customer service.To serve as technical support for our customers by serving as a liaison between the end user and the manufacturer.

Duties and responsibilities

• Repair and replace damaged or worn parts
• Dismantle and reassemble heavy to medium equipment using hoists, hand tools, and power tools
• Operate and inspect machines or heavy equipment to diagnose defects
• Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturer's specifications
• Clean, lubricate, and perform other routine maintenance work on equipment
• Read and understand operating manuals, blueprints, and technical drawings
• Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices
• Research, order and maintain parts inventory for service and repairs
• Repair, rewire and troubleshoot electrical systems
• Examine parts for damage or excessive wear, using micrometers and gauges
• Examine and repair hydraulic system
• Examine and repair brake systems on all equipment

• Clean parts by spraying them with grease solvent or immersing them in tanks of solvent
• Remain in compliance on all safety and training requirements
• Projects as assigned by management

Qualifications

Education/Experience

• High school diploma or
• Technical college diploma or certification
• At least 1-year experience in related mechanical field
• Certification
• Valid driver license, with good driving record
• Forklift operator’s license/certification
• Physical requirements

Knowledge

• Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Knowledge of principles and processes for providing customer and personal services
• In depth mechanical knowledge of material handling products

Skills

• Troubleshooting- Determining causes of operating errors and deciding what to do about it
• Operation Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly
• Systems Analysis- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Equipment Selection- Determining the kind of tools and equipment needed to do a job
• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Operation and Control- Controlling operations of equipment or systems
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Speaking- Talking to others to convey information effectively
• Time Management- Managing one’s own time and the time of others
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Abilities

·       Ability to operate material handling equipment

·       Ability to operate any other related power equipment

·       Ability to listen and understanding information and ideas presented

·       Ability to combine pieces of information to form general rules or conclusions

·       Ability to work well with others

·       Ability to apply general rules to specific problems to produce answers that make sense

·       Ability to focus on a single source of sound in the presence of other distracting sounds

·       Ability to speak clearly so others can understand you

·       Ability to carry heavy objects, stoop, knee, crouch, or crawl to be able to move certain materials that cannot be moved with power equipment

Other characteristics such as personal characteristics

• Commitment to company vision and mission
• Detailed oriented
• Dependability

Travel

This position travels from job to job.

Working Environment and Physical demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working environment

While performing this duty, the employee will be exposed to noisy shop environment.When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.

Physical requirements

While performing this duty, the employee will be required to frequently sit, walk, talk, and listen.The employee is required to frequently use hands to fingers, handle, feel objects or controls to include products we service, computer, and other office equipment.The employee must often stand, kneel, bend over, walk, and lift and/or move up to 50 pounds.Employee will be exposed to hazardous materials, i.e., grease, fuel, pressured gas, and/or oil.The employee will be required to kneel, sit, stand, and lay on hard surfaces, i.e., concrete and/or asphalt.Appropriate material handling equipment should be used to lift or move items that are heavy or bulky.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.

Direct reports

• None