Job Description

PRIMARY FUNCTION:

The purpose of this position is to daily dispatch GPEC and outside truck drivers in the transporting of equipment in a lead role that focuses on efficiency, cost effectiveness, and customer satisfaction.

ESSENTIAL DUTIES:

• Routes and dispatches truck drivers providing direction and guidance to minimize needless travel while maximizing efficiency

• Maintains constant communication with drivers regarding arrival, completion and departure from jobs.
• Performs follow up phone calls to customers when necessary to inform them of schedule changes and delays.
• Daily use of Dispatching Solutions Software to assist in dispatching, routing, and recording of all required data. 
• Promotes external and internal customer relationsand good-will by investigating customer concerns, researching and providing justification materials when required, and communicating those findings promptly to all concerned
• Assist with the monitoring of internal truck maintenance needs and effectively schedule down time
• Assist with the billing of all moves to the operating departments on a cost per mile or a zone charge basis.
• Assist with the issuance of purchase orders for outside hauling services
• Responds to high volume of after-hours transportation needs due to inclement weather and other emergencies.
• Process all invoices issued by haulers for payment in an effective and timely manner.

III. Supervisor Responsibilities

Provide daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Interviewing and hiring
• Coaching
• Training and developing
• Counseling and disciplining
• Dismissing

MINIMUM REQUIREMENTS:

Education:

High School graduate with 3 years related experience and/or training or two-year degree with two years related experience.

Work Experience:

See above.

Physical:

Must have the ability to clearly communicate with internal and external customers on the telephone or in person.

Other:

Experience in handling multiple tasks; Good customer relations and a pleasant personality are essential.  Must be PC Literate with an in intermediate level skill with keyboard and word processing software.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval.