PRIMARY FUNCTION:

Planning and managing the branch operations to ensure efficient and profitable parts and service. Provide effective customer relation activities designed to enhance continuing services use by customers.

ESSENTIAL DUTIES:

I.      Site Administration

• Provides management for service and parts operations and manages general office business activities as needed.
• Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
• Ensures Service Manager and Parts Manager operations are efficient.
• Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while ensuring necessary profitability.
• Monitors all company property to ensure proper maintenance (i.e. vehicles, building, tooling, etc.)
• Ensures all required reports and operational bookkeeping is submitted in a timely manner.
• Ensures cash sale collection procedures are followed.

II.    Business development and management activities

• Provides managerial integration with the Operations Director and Product Support Manager to continuously improve operational sales and profits.

• Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to ensure future profits and customer service.

• Develops and administers annual parts and service budgets and monitors expenditures to ensure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)

• Conducts periodic customer site visits to promote service and parts activities.

• Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.

III.  Group Leadership 

• Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Recruiting/Hiring
• Coaching/Supporting
• Conducting Performance Reviews
• Training and Developing
• Counseling and Disciplining
• Dismissing

MINIMUM REQUIREMENTS:

Education:      

A four-year college graduate in business or related field with at least five years of service industry experience and three years managerial experience or an associate’s degree with seven years of service industry experience with three years of managerial experience. Or an equivalent combination of education and experience may be considered.

Work Experience:      

(see above)

Physical:                    

Must be able to lift, bend, stoop, and drive routinely and regularly.

Other:                         

Must have PC experience and be competent with Windows Office, especially Excel and Word

and MS Outlook. Valid driver’s license with safe driving record required.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval.