Job Description

Title:            Service Writer

Department:   Service

Location: Macedonia (MON-FRI 7:30 A.M.-4 P.M.)

Terms: Full-Time/In-Office

Reports to:     Service/Parts Operations Manager

Job Objective:

To prepare written estimates to customers for the parts and labor necessary to repair equipment

Responsibilities:

• Work closely with service and parts department to obtain all necessary information for an accurate estimate
• Compute the cost of replacement parts and labor to restore equipment in good working order
• Provide a professional and accurate written estimate for all customer repairs
• Collect PO’s, Credit card information or other billing information before repairs are made
• Review and follow up on all quotes, addressing any customer concerns
• Coordinate timely repairs with the customer, in coordination with all necessary internal departments
• Communicate daily with customers, and all internal personnel to meet the needs of the customer and follow the repair from quote creation until invoicing
• Expedite repairs based on customer needs
• Maintain polite and professional communication via phone, and e-mail
• Anticipate the needs of others in order to ensure their seamless and positive experience
• Communicate with Sales department on new business opportunities
• Coordinate transportation & rentals with customers, internal departments & third party vendors
• Follow up on unapproved quotes
• Any other assigned duties

Skills Required:  

• Multi-tasker
• Strong mathematical skills
• Organized, and attention to detail
• Professional attitude and appearance
• Strong written and oral communication skills
• Strong computer skills, Outlook, Word, and Excel
• Ability to work in a team environment, and well under pressure

Desire to be proactive and create a positive experience for others

Education:

·High School Diploma or higher

All applicants must provide salary requirements.

All candidates who are offered employment must pass a pre-employment drug test and background check.