Job Description

PRIMARY FUNCTION:

This position is responsible for handling customer needs, answering questions and closing rental request and agreements. Provides rental coordination support between customers, service group leaders, sales representatives and sales department managers. Primarily works directly at customers’ locations soliciting business and supporting any rental needs.

ESSENTIAL DUTIES:

I. Sales Coordination ...   80% of Time Spent

• Provides initial contact to customers determining their rental needs, qualifying their rental potential, executing and closing a rental agreement.
• Conducts daily customer (current and “cold-calls”) site visits soliciting rental business.
• Provides “tow and show” equipment demonstrations with customers as needed.
• Periodically delivers and picks-up equipment and attachments to customers as needed.
• Provides direct assistance to any walk-in and phone assistance for call-in rental customers.
• Follows-up on all rental leads provided by other sales representatives, service associates, marketing mail outs, etc.
• Performs telemarketing prospecting, verifying and maintaining customer list and data.
• Provides and shares rental equipment specifications, applications and basic operator training to internal and external customers on various rental product lines.
• Makes routine follow-up site visits to current customers insuring customer satisfaction with our equipment        rental business.
• Must also resolve calls from customers and interdepartmental employees on needs and questions      concerning rental equipment.             

II. Record Keeping ... 20% of Time Spent

• Provides rental information and ensures rental agreements are properly developed.
• Submits timely all monthly business records (i.e. call reports, expense reports, etc.)
• Provides any information to group leader on rental equipment status or problems.

MINIMUM REQUIREMENTS:

Education:

Four year college degree with one year business sales experience preferably with equipment rentals; or technical/business college degree in business with three years similar work experience. 

Work Experience:

(See Above)

Physical:

Position requires daily commuting to customer locations.  Must meet timely and accurate month-end deadlines.  Must poses excellent communications with customers and interdepartmental associates with any inquiries or concerns rental equipment.

Other:

Individual will use CRT terminal and PC computer. Needs advanced beginner experience with software packages preferable MS Office (Outlook, Word and Excel)..

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.  Any major modification of this job role requires Human Resources approval.