PRIMARY FUNCTION:
This position provides inside rental equipment activities ensuring customers’ satisfaction and performing some administrative operational responsibilities, primarily for NC, SC, & VA.
ESSENTIAL DUTIES:
I. Customer Service- Percent of Time Spent = 60%+
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Accepts and coordinates customer inquiries, requests (phone, walk-in or email) for rental equipment and closes rental agreements by interfacing and negotiating with customers.
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Provides rental customers’ price quotes and equipment availability and delivery schedule information.
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Manages or resolves customer’s rental complaints and problems to the best customer satisfaction level possible.
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Daily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.
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Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair. etc.
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Assists with telephone collection of past due rental payments.
II. Administrative- Percent of Time Spent = <30%
The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing. Individuals in this position must be trained and can perform in each main area, even though, he/she may take a stronger lead in on specific area.
A. Equipment /Inventory
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Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians.
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Approves some equipment service work orders.
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Coordinates daily transportation of rental equipment.
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Maintains current inventory usage records and ensure accurate and timely billing.
B. Bookkeeping/Invoicing
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Expedites customer credit applications in a timely manner allowing them to rent equipment.
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Verifies gate logs ensuring equipment is tracked for inventory security.
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Maintains rental files and contracts (i.e. rental contracts, certificates of insurance, etc.) and periodically purges and prepares them for storage.
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Timely process rental equipment related purchase orders.
MINIMUM REQUIREMENTS:
Education:
Two-year post-secondary college graduate with a technical or a business administration degree.
Work Experience:
Two-years working experience in a similar customer service-related position. Basic mechanical and product knowledge is desirable.
Physical:
Must be able to work for long periods while seated. Must have ability to clearly communicate with customers on the phone or in person. Excellent customer relations area must.
Other:
Must have basic PC knowledge using Microsoft software, _Especially MS Excel and Word.
This job description is not intended to be all-inclusive.⯠Your supervisor may request and assign you similar duties.⯠Any major modification of this job role requires Human Resources approval.â¯
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